Shipping Policy
Order Processing
All orders are processed and shipped within 5 to 8 business days and shipped out using a fully tracked courier service. Our chosen couriers, including USPS, UPS, and FedEx, consistently facilitate the delivery of your items from our warehouse. Please note that processing times may vary depending on the brand - see below for any exceptions.
Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment within 6 business days, we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@footbix.com.
Your shipping address must be in the continental United States (excludes Hawaii and Alaska)
Changing Address
If the order has processed or shipped and you'd like to change your address, we will do our best to accommodate for this change. Please expect delays for all address changes. However, if there are any additional charges from our freight companies because of this change, this will be paid by the customer. No Exceptions Apply.
Shipping Times
All shipping times are estimates and should not be taken as a guarantee. We make sure our vendors know of new orders to get orders shipped out as soon as possible. With that being said, if a customer decides to cancel an order due to a shipment not arriving in the estimated time frame, customer is responsible for all associated shipping charges, fees, warehouse storage costs, and any other fees associated with the order. Any customer that files a chargeback for delays in shipping will be held criminally liable for theft. No Exceptions Apply.
Most orders will ship out within 1-5 Business Days. Once the order ships, it will take between 5-8 Business Days to get delivered. (Estimated Delivery 6-13 Business Days)
Shipping Options
Our base "Curb-side" Pickup shipping is always consistently free. This option usually takes between 5-8 business days to arrive at your doorstep, after you have submitted your order. There are other options available:
- Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
- White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house!
Damages Items
It is your responsibility to inspect all delivered products for damage or defects. You must notify us by email of any damage or defects within 5 business days of delivery. No exceptions apply.
Photos and videos of damage, the exterior box, and the SKU label must be submitted within 24 hours of delivery for freight damage claims to be valid. Any punctures or visible exterior damage must be reported within this window.
If you notify us within 5 business days:
- Email support@footbix.com with photos, the SKU, and a description of the damage. If you call us, we will direct you to follow up by email for documentation purposes.
- We will offer free replacement parts, a discount to keep the item as-is, or a refund/full replacement.
- Items cannot be used in any way while a damage resolution is pending.
- If you choose to keep the item for a discount or accept replacement parts, you have 3 business days to accept or reject the offer. Items must remain unused during this period.
- Please retain all original packaging, boxes, and items in the event the freight carrier requires an inspection.
If you do not notify us within 5 business days:
- We will not offer refunds, replacement parts, discounts, or exchanges under any circumstances. After 5 business days, we are outside the filing window for freight and manufacturer claims.
- Replacement parts may be available for purchase.
Missing Items
Missing items listed on the delivery receipt must be reported within 5 business days of delivery by contacting support@footbix.com.
Before signing the delivery receipt, mark any missing items as "MISSING" on the receipt and notify the driver of the short shipment.
In the event of missing items, please allow a few additional business days for the carrier to locate the shipment. If missing items cannot be located, we will ship a replacement at no cost to you.
We reserve the right to reject claims for missing items not reported within 5 business days of delivery.
Contact Information
If you have any questions or concerns regarding our shipping policy, please contact us below:
Business Name: Footbix
Email: support@footbix.com
Phone Number: (307) 218-6052
Customer Service Hours: Mon-Fri: 9 AM - 5 PM MST