Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, and our service. Can't find what you're looking for? Contact our support team.
Ordering
How long does it take to process an order?
How long does it take to process an order?
Orders are typically processed within 24 hours during business days (Mon-Fri, 9am-5pm MST). After processing, you'll receive a tracking link via email. For bulk orders or special requests, processing may take 2-3 business days.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Google Pay, Apple Pay, and Shop Pay for secure checkout. All payments are encrypted and protected.
Do you offer price matching?
Do you offer price matching?
Yes! We offer price matching on our products. If you find a competitor offering a lower price, we'll match or beat it. No questions asked. Contact our team for details.
Do you offer bulk discounts for teams and clubs?
Do you offer bulk discounts for teams and clubs?
Yes! We work with teams, clubs, and organizations on bulk orders and custom solutions. For bulk pricing and tailored options, please contact our sales team at support@footbix.com or call (307) 218-6052.
Shipping & Delivery
What are your shipping rates and delivery times?
What are your shipping rates and delivery times?
Shipping rates are calculated based on order size, weight, and destination. Most orders ship within 2-5 business days via standard shipping. We also offer expedited shipping options at checkout. Rates are displayed before you complete your purchase.
How can I track my order?
How can I track my order?
You'll receive a tracking link in your confirmation email once your order ships. You can use this link to monitor your delivery status in real-time. If you haven't received a tracking link, contact support@footbix.com or call (307) 218-6052.
Do you offer free shipping?
Do you offer free shipping?
We offer fast, competitive shipping with free shipping on select orders (exclusions apply). Shipping rates vary by location and order size and are calculated at checkout.
Do you ship internationally?
Do you ship internationally?
We primarily serve the United States. For international inquiries or special requests, please contact our support team to discuss available options.
Returns & Refunds
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Please refer to each product's details page for specific warranty and return information, as coverage varies by manufacturer. To initiate a return, contact our support team.
How do I return or exchange an item?
How do I return or exchange an item?
Contact our team at support@footbix.com or call (307) 218-6052 to start a return or exchange. We'll provide return instructions and prepaid shipping labels. Most returns are processed within 5-10 business days.
What if my item arrives damaged?
What if my item arrives damaged?
If you receive damaged items, take photos of the damage and contact us immediately at support@footbix.com. We'll arrange a replacement or refund right away. Most damage claims are resolved within 48 hours.
How long does it take to receive a refund?
How long does it take to receive a refund?
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. Refunds are credited back to your original payment method.
Account & Security
How do I create an account?
How do I create an account?
Click "Sign Up" on our site, enter your email and password, and confirm your email address. Creating an account lets you save favorites, view your order history, track shipments, and checkout faster on future purchases.
I forgot my password. How do I reset it?
I forgot my password. How do I reset it?
On the login page, click "Forgot your password?" and enter your email address. We'll send you a secure reset link to create a new password. Check your spam folder if you don't see it within a few minutes.
How is my account and payment information protected?
How is my account and payment information protected?
We use industry-standard SSL encryption and PCI compliance to protect your data. Your payment information is never stored on our servers. All transactions are secure, encrypted, and verified.
Can I save multiple shipping addresses?
Can I save multiple shipping addresses?
Yes! You can add multiple shipping addresses to your account and select your preferred address at checkout. This is especially useful for team and bulk orders going to different locations.
Products & Equipment
Where can I find detailed product information?
Where can I find detailed product information?
Each product has a detailed page with specifications, dimensions, materials, and photos. Check the product page for sizing, warranty, manufacturer info, and customer reviews. If you have questions, contact our team.
What warranty and return options does each product have?
What warranty and return options does each product have?
Warranty and return coverage vary by manufacturer and product type. Please refer to each product's details page for specific warranty periods, coverage, and return terms applicable to that item.
Can you help me choose the right product?
Can you help me choose the right product?
Yes! Our team has many years of experience helping teams and players find the right equipment. Contact us at support@footbix.com or call (307) 218-6052 and describe what you're looking for. We'll provide personalized recommendations.
Can you customize or brand products for my team?
Can you customize or brand products for my team?
For bulk orders with customization or branding, please contact our sales team at support@footbix.com or call (307) 218-6052. We work with clubs and teams to create custom solutions tailored to your needs.
Support & Company
How do I contact customer support?
How do I contact customer support?
You can reach our team via email at support@footbix.com or call (307) 218-6052. We're available Monday-Friday, 9am-5pm MST. We respond to all inquiries within 24 hours during business days.
What is Footbix's mission and who are you?
What is Footbix's mission and who are you?
Footbix is dedicated to making soccer more accessible by providing clubs, players, and organizations with high-quality training equipment at competitive prices. We partner with trusted manufacturers worldwide to deliver reliable solutions for every level of the game. Learn more on our About page.